Informativa sulle spedizioni

At Canine Crafts, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Shipping Destinations

  • We ship worldwide, with a focus on major countries including the United States, Canada, United Kingdom, Australia, and EU countries.

  • If your country is not listed at checkout, please contact us at caninecrafts@outlook.fr for assistance.

2. Processing Time

  • Orders are typically processed within 2–5 business days.

  • Processing times may vary during peak seasons or holidays.

  • You will receive a confirmation email once your order has been dispatched.

3. Delivery Time

  • Standard delivery times range from 10–30 business days, depending on your location and product availability.

  • Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or unforeseen circumstances.

  • Tracking information will be provided once your order has shipped.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • Free shipping promotions may be offered from time to time and will be clearly indicated on our website.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country.

  • These charges are the responsibility of the customer and are not included in the product or shipping price.

  • Canine Crafts is not liable for any customs-related delays or fees.

6. Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.

  • Orders shipped to incorrect or incomplete addresses may result in delays or lost packages.

  • Additional shipping fees may apply if the order needs to be resent.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at caninecrafts@outlook.fr.

  • We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

8. Contact Information

For any shipping-related questions, please reach out to us:

Email: caninecrafts@outlook.fr

Address: 1-75 Shelton St, London WC2H 9JQ, United Kingdom