Informativa sui rimborsi

At Canine Crafts, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Eligibility for Returns

Items may be returned within 14 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.
Custom or personalized items are non-refundable unless defective or damaged upon arrival.

2. Return Process

To initiate a return, please contact us at caninecrafts@outlook.fr with your order number and reason for return.
We will provide instructions on where to send the item. Depending on the product, returns may need to be sent to our fulfillment center or designated warehouse.
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at caninecrafts@outlook.fr.

5. Non-Returnable Items

Gift cards
Custom or personalized products
Clearance or final sale items

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.